Customer Service / Return Policy

We’re so sorry to hear that your chocolate isn’t perfect! We take the quality of our products very seriously and would like to hear from you about any quality issues or concerns. Please send all quality or customer service inquires to hello@magicchocolate.com. Please include the following details in your email:

• Type of product and flavor
• The specific quality issue, for example:
  Taste Quality
  Ingredient Shortage
  Packaging Issue
  Heat Damage / Chocolate Bloom
  Foreign Object
• Please share where you bought the product, the store location, and the approximate date of purchase. This helps us better understand where and when the issue may have occurred.
• Product Best By Date
  The Best By date is printed on the product packaging. It may appear on the front, back, or individual wrappers depending on the product type.
• Product Lot Number
  The Lot Number is three-letter code printed above the Best By date (e.g., EFG 9/2028)
• Photo(s) of the product, both the chocolate itself and the part of the packaging that lists the lot number and Best Buy date if possible.

Return Policy

• Magic Chocolate cannot accept returns from orders placed on our website.
• If your order did not arrive in factory fresh condition, you can request a refund.
• Please provide a description of the problem, lot numbers, and photos of the cause for concern.
• You may keep the chocolate or donate as you see fit.
• For customers with quality issues purchased at a third party retailer or grocery, we recommend you return the product to the purchase location.

For Wholesale orders:

• For wholesale customers, returns will be accepted on a case-by-case basis.
• We will provide return labels, ice packs (if necessary), and protection specifications.
• We will also pay for return shipping.

Please contact ops@magicchocolate.com with any wholesale quality issues or return requests.